BabyTimelapseBuilt for busy parents, not power usersMenu
Support
Support
Need help with BabyTimelapse? This page explains the fastest way to get support and what information to include so we can help quickly.
Last updated: 16 May 2026
Contact support
Email us at theocikos@gmail.com. For faster help, include your device model, iOS version, app version, and a short description of what happened.
Support response expectations
- Typical first response time: within 2 business days.
- If your issue blocks core app use, mention "urgent" in the subject line.
- Support is provided in English and Greek.
Before contacting support
- Restart the app and try the action again.
- Check that camera, photos, and notification permissions are enabled for the app.
- Update to the latest app version from the App Store if available.
Common issues we can help with
Daily reminder notifications not arriving at the expected time.
Unable to add a daily photo from camera or photo library.
Problems generating, saving, or sharing a monthly timelapse video.
Questions about subscription, billing, or restoring purchases (if applicable).
Privacy and data requests
For privacy questions, review our Privacy Policy first and then contact support by email.
When sending a privacy request, include enough detail for us to understand your request clearly.